SHIPPING AND TRANSPORT POLICIES:

  1. Shipping costs for purchases with a value greater than $50 USD will be covered by the company.
  2. Orders with a value less than $50 USD incur a shipping cost that must be borne by the user.
  3. Orders placed through SHAPEWEAR LAND online store have a processing time of 5 business days after payment confirmation.
  4. Processing time is different from delivery time.
  5. Processing time refers to the period between payment confirmation and delivery to the carrier designated by the company.
  6. Delivery time includes the transit time of the carrier and spans from payment confirmation to customer delivery.
  7. The customer must provide and verify the correct shipping address. If a return occurs due to errors in the supplied data, the cost of returning to the modified address will be borne by the user.
  8. If, at the time of delivery, the customer is not at their residence, the carrier will deliver the order to individuals present at the address. SHAPEWEARLAND is exempt from loss or theft, considering that the customer was provided with a clear and correct address or location prior to order placement.
  9. The delivery time for orders depends on the transit times established by the transport company, considering the state and conditions of the routes to reach the customer’s final destination.
  10. The transit time for merchandise will be determined by the transportation agents (airlines or ground freight carriers).
  11. According to the region, SHAPEWEAR LAND is not responsible for delays in shipping by the transport agencies, after the order has been delivered to these companies.
  12. If you have any questions regarding the information provided above, SHAPEWEARLAND offers the following contact numbers for its customers: +1 832 544 70 63 (WhatsApp) and +1 346 256 42 41.

NOTE: Dispatch confirmation will be sent via email after the merchandise is delivered to the transport company, along with the tracking number, which will be sent via text message to the registered mobile number for the customer to track the shipment accordingly.

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