WARRANTY POLICIES

SHAPEWEAR LAND is a company committed not only to the quality of its products but also to timely service and complete satisfaction for its distributors and customers. Given this, and to ensure our customers are satisfied with the measures taken, we outline the policies we have for warranties, returns, and replacements based on the specific circumstances.

For this reason, all garments manufactured and sold by the company come with a limited warranty. This warranty applies exclusively to manufacturing defects, offering repair or replacement of the garment within the validity period (30 business days from product delivery), provided it is used under normal conditions.

Each product undergoes inspection and diagnosis before processing any warranty claims. Therefore, customers wishing to use this warranty must consider the following provisions:

  1. To activate the warranty, the customer must visit the channel where the purchase was made or any point of sale.
  2. It is necessary to present the purchase invoice to request the warranty.
  3. The company has 8 business days to respond to warranty requests, starting from the date the product is received at our facilities.
  4. Since our product is for intimate use, the garment must be in perfect hygiene and cleanliness, completely free of odors and bodily fluids, to be eligible for warranty claims.
  5. These garments have a 30-business-day warranty period from delivery.
  6. If an exchange is not possible, the Company may, at its discretion, choose other methods for product replacement, such as a refund.
  7. Warranty claims for garments modified or altered by third parties are not accepted

WARRANTY CONDITIONS:

  • If the warranty is requested before its expiration, SHAPEWEARLAND will cover expenses related to repairing quality or suitability defects in the product.
  • Similarly, SHAPEWEAR LAND will promptly provide the necessary spare parts for repair and cover the costs of transporting the repaired or replaced product back to the same location where the customer made the purchase.

SHIPPING AND TRANSPORT POLICIES:

  1. Shipping costs for purchases with a value greater than $50 USD will be covered by the company.
  2. Orders with a value less than $50 USD incur a shipping cost that must be borne by the user.
  3. Orders placed through SHAPEWEAR LAND online store have a processing time of 5 business days after payment confirmation.
  4. Processing time is different from delivery time.
  5. Processing time refers to the period between payment confirmation and delivery to the carrier designated by the company.
  6. Delivery time includes the transit time of the carrier and spans from payment confirmation to customer delivery.
  7. The customer must provide and verify the correct shipping address. If a return occurs due to errors in the supplied data, the cost of returning to the modified address will be borne by the user.
  8. If, at the time of delivery, the customer is not at their residence, the carrier will deliver the order to individuals present at the address. SHAPEWEARLAND is exempt from loss or theft, considering that the customer was provided with a clear and correct address or location prior to order placement.
  9. The delivery time for orders depends on the transit times established by the transport company, considering the state and conditions of the routes to reach the customer’s final destination.
  10. The transit time for merchandise will be determined by the transportation agents (airlines or ground freight carriers).
  11. According to the region, SHAPEWEAR LAND is not responsible for delays in shipping by the transport agencies, after the order has been delivered to these companies.
  12. If you have any questions regarding the information provided above, SHAPEWEARLAND offers the following contact numbers for its customers: +1 832 544 70 63 (WhatsApp) and +1 346 256 42 41.

NOTE: Dispatch confirmation will be sent via email after the merchandise is delivered to the transport company, along with the tracking number, which will be sent via text message to the registered mobile number for the customer to track the shipment accordingly.

IN CASE OF PARTIAL OR TOTAL LOSS OR DAMAGE:

Each shipment is insured for its commercial value. Therefore, if there is any damage or partial or total loss of merchandise, the customer can file a claim through the form on our website, attaching any necessary evidence and relevant documents.

SHAPEWEAR LAND handles the claims process with the contracted transport company, and if applicable, missing or damaged merchandise will be replaced. Once the customer’s claim is submitted, the company estimates a response time of 72 hours (3 days) for an initial reply and a total of 12 days to complete or close the case.

Our customer service team will keep the customer informed throughout the process until the order is resolved to their satisfaction. If you have any further questions, feel free to ask!

SALES AND EXCHANGE POLICIES

In-person sales (official stores):

  1. To make an exchange, visit any official company store.
  2. Changes will not be made to products that have already been exchanged previously.
  3. Since our products are for intimate use, garments must not have been worn or altered from their original condition, and they should retain delivery conditions such as tags and packaging.
  4. The deadline for exchanging purchased items is 30 business days from the invoice issuance date.
  5. Discounted products are eligible for exchange within the same month of the promotional campaign.
  6. Exchanges are allowed for size and/or color, not by reference.
  7. We do not offer cash refunds; instead, a credit note for the product’s value will be issued for exchanges.
  8. Change requests are accepted from Monday to Friday, based on each store’s operating hours.
  9. White garments are not eligible for exchanges.
  10. These policies apply to purchases made both in boutiques and online stores.

NON-PRESENTIAL SALES (WEBSITE, WHATSAPP, FACEBOOK, AND INSTAGRAM)

  1. To make an exchange, please contact the channel through which you made the purchase (digital channels and/or phone).
  2. Changes will not be made to products that have already been exchanged previously.
  3. Since our products are for intimate use, garments must not have been worn or altered from their original condition, and they should retain delivery conditions such as tags and packaging.
  4. Exchanges are allowed for size and/or color, not by reference.
  5. The deadline for exchanging purchased items is 30 business days from the invoice issuance date.
  6. Discounted products are eligible for exchange within the same month of the promotional campaign.
  7. The company has 5 business days to process exchange requests, starting from the date the product is received at our facilities.
  8. When making an exchange, the customer is responsible for the shipping and return costs of the garment.
  9. White garments are not eligible for exchanges.
  10. This policy applies to purchases made within North American Territory.